Job Overview
First Motors is seeking a highly motivated and customer-centric Call Center Agent to join our dynamic team. This is a full-time position offering an exciting opportunity to contribute to the success of our customer service operations. As a call center agent, you will be the first point of contact for our clients, providing exceptional service and support via phone. You will play a key role in maintaining client satisfaction and upholding the company’s reputation for excellence.
Responsibilities
- To receive and forward all telephone calls in an orderly manner and make a record of them.
- To greet and guide visitors through the right channels without causing a disturbance to the employees.
- You should not allow visitors seated at the reception for a long time and assist them to have their issues sorted out in a well-mannered way.
- To listen attentively to visitors’ complaints and guide them to the appropriate channel.
- To ensure the reception area is clean & tidy.
- To serve as a contact point for all general maintenance concerns, inquiries, complaints, problems, and other related matters.
- Assist with other related clerical duties such as photocopying, faxing, filing, etc.
- To assist in any type of typing work as and when required.
- To receive and dispatch any courier packages handed over to you, forward them to their respective depth courier companies and ensure dispatch and receipt in time.
- To follow up with customers after a service/sales visit.
- To collect data from customers.
- To book service appointments.
- To carry out other related jobs as assigned by the management from time to time.
Qualifications
- Minimum of 2-5 years of experience.
- Excellent communication and interpersonal skills, with a clear and professional telephone manner.
- Strong problem-solving abilities and a customer-focused approach.
- Ability to handle a high volume of calls in a fast-paced environment.
- Proficiency in English (written and spoken). Knowledge of additional languages is an advantage.
- Prior experience in a call center environment is preferred, but not essential.
- Strong computer skills and experience with CRM systems are desirable.
- Ability to work flexible hours, including evenings and weekends, as required.
