Customer Service and Logistics Planner vacancy in Saudi Arabia

August 18, 2025

About the role

  • This role will be responsible to manage E2E process of inbound from the point the shipment exits the site till it’s cleared and delivered to Loc warehouse.

Key responsibilities

  • Manage the shipment logging once it’s invoiced to KSA Cx.
  • Keep track on shipment booking and movement to destination.
  • Ensure proper relevant document is prepared and issued prior to shipment arrival.
  • Ensure that shipment is handled and being processed on time by the custom broker.
  • Manage shipment delivery to the warehouse and IGR process.
  • Ensure Payment on time is done to all service delivery third parties with compliance to Haleon code of business.
  • Manage day to day issues with local authorities (Customs, SFDA, etc ….).
  • Work in full adherence with local governmental regulations and maintain excellent relationship with local authorities.
  • Manage distributor master data update, expiry removal, PO requests.
  • Ensure quality and compliance within warehouse and distribution in line with Haleon’s policies (QA, QMS and EHS standards).
  • Manage invoicing issues with CTS to ensure compliance to local authorities’ guidelines.
  • Manage COC and SABER for all applicable shipment registration and issuance.
  • Support freight forwarder to confirm and issue BL/OK2FWD.
  • Support SPs to provide visibility on shipments status.
  • Support tracking of spend.
  • Manage day to day operations with LSPs, 3PLs and Freight Forwarder.
  • Report All Relevant KPIs such OTIFs and Costs associated with the operations.
  • Any other Tasks/Projects assigned by Line Manager

Qualifications and skills

Essential

  • A university degree.
  • Minimum 1 year of experience in a similar role.
  • Good analytical skills.
  • Ability to work independently.

Preferred

  • A university degree Industrial Engineering or Supply Chain is preferred.
  • Experience with Power BI or other Similar Software.
  • Proficiency with Microsoft Excel.
  • Experience in FMCG or Pharma
Experience
Minimum 1 Year
Work Level
Entry-Level
Employment Type
Full Time
Salary
Negotiate

Similar Job Opportunities

Explore roles that match your skills and interests