The Food & Beverage Service Leader is responsible for assisting the Supervisor in managing day-to-day operations of the dining outlet. This role focuses on delivering excellent guest service, supporting the service team, maintaining hygiene standards, and ensuring smooth service flow. As a hands-on leader, the Service Leader also serves as a role model in guest engagement and teamwork.
Key Responsibilities:
- Lead by example on the floor by providing attentive, courteous, and professional service to all guests.
- Support the Supervisor in coordinating service operations and staff allocation.
- Ensure food and beverage items are served accurately and efficiently in line with service standards.
- Guide and assist junior team members during service to ensure consistency and speed.
- Monitor cleanliness and organization in the dining area at all times.
- Communicate effectively with the kitchen and bar to ensure timely and correct order delivery.
- Respond promptly and professionally to guest inquiries or complaints, escalating when necessary.
- Support in training new staff members on service standards and outlet procedures.
- Help manage daily inventory of service equipment, menus, and station setup.
- Promote menu items and specials to guests to enhance their dining experience.
- Follow hygiene, grooming, and safety protocols in accordance with hotel policies.
- Maintain a strong floor presence and ensure guests’ needs are proactively met.
Qualifications:
- Previous experience in a restaurant or hotel F&B outlet, leadership experience is an advantage.
- Excellent interpersonal and communication skills in English (additional languages are a plus).
- Strong guest service mindset with attention to detail.
- Ability to remain calm and professional under pressure.
- Flexible to work rotating shifts, including weekends and holidays.
- Knowledge of food safety, hygiene, and basic service protocols.
