Job Description
We are looking for a friendly, professional, and detail-oriented Front Desk Receptionist to join our team. You will be the first point of contact, providing exceptional guest service and administrative support.
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and worldwide!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Key Deliverables and Responsibilities
Dedicated to delivering professional and guest-centric services, ensure satisfaction by providing the utmost recognition and attention from check-in to departure, making each stay a memorable experience.
Additionally, assist their supervisor in implementing and adhering to operational standards and the hotel’s internal policies and procedures.
- Greet and welcome warmly and professionally.
- Registers all arrivals and rooms according to established procedures.
- Performs check-in, check-out, and room change procedures and ensures all data is entered completely into the hotel systems in accordance with the reservation.
- Assist with administrative tasks such as filing, data entry, and managing correspondence.
- Provides accurate information for the services.
- Has full knowledge of any special promotions and all internal memos and activities.
Attends to guest complaints and refers the problem to the manager in charge.
- Accurately and promptly fulfills guest requests and anticipates needs.
Generates additional incremental revenue by using the Up upselling techniques.
- Maintains high confidentiality in regard to guest privacy.
- Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language, and conduct.
Qualifications
Are you the right fit? – The Suitable Talent
- Qualified candidates must have a minimum of 2 years’ experience in 5 5-star hotels.
- Be customer service oriented, reliable, and able to react quickly under pressure with a smile.
- Strong customer service skills required
- Strong organizational skills are required.
Education: High School Diploma or equivalent.
