Job Overview
We are seeking a dedicated and skilled Retail Sales & Operations Supervisor to oversee our operations and sales activities across our branches in Oman. This role will play a key part in driving sales, improving operational efficiency, and fostering a motivated, high-performing sales team.
Position Overview
As the Retail Sales & Operations Supervisor, you will oversee daily, weekly, and monthly sales operations, ensuring that all processes align with company standards. You’ll act as a leader to the branch sales teams, resolving operational challenges, implementing schedules, and supporting team leaders in reaching their potential. The role requires a skilled problem-solver who can effectively work under pressure and has in-depth knowledge of the Oman market, especially within the fragrance or retail sector.
The ideal candidate is a proactive team leader with a strong background in retail operations, sales, and market dynamics in Oman.
Sales Management
- Drive and manage sales performance across branches to meet or exceed established targets.
- Monitor individual and branch-level sales, and implement strategies to improve sales metrics.
- Identify sales trends, optimize product placement, and work with the merchandising team to increase visibility of high-potential products.
- Conduct weekly and monthly reviews of sales reports to track progress, evaluate performance, and make informed decisions for improvement.
Operational Oversight
- Ensure that all retail operations adhere to company policies and procedures.
- Oversee branch operations to maintain a high standard of service, cleanliness, and product presentation.
- Address and resolve day-to-day operational challenges faced by the branches, providing hands-on solutions when needed.
- Regularly assess operational workflows to identify opportunities for efficiency improvements.
Task Scheduling & Performance Monitoring
- Develop and manage daily, weekly, and monthly task schedules for all branch teams, ensuring alignment with overall company goals.
- Prioritize tasks based on urgency and importance, and adjust schedules as needed to address real-time challenges.
- Conduct regular performance evaluations to assess team productivity and compliance with task schedules.
- Use task management tools or software to track progress and ensure completion of all scheduled activities.
Team Leadership & Development
- Lead, motivate, and mentor branch sales teams to foster a high-performance culture.
- Act as a support figure for team leaders, guiding them in addressing team-related issues and motivating team members.
- Conduct regular training sessions to improve team members’ product knowledge, customer service skills, and sales techniques.
- Develop and implement team-building activities to promote unity and collaboration within branches.
Problem Solving & Decision Making
- Act as the main point of contact for addressing any operational issues that impact sales and customer satisfaction.
- Respond to and resolve customer complaints and issues escalated by branch teams in a timely manner.
- Make informed decisions to adapt to market changes, customer demands, or unexpected challenges.
Market Analysis & Strategy Development
- Maintain an up-to-date understanding of the Oman retail market and trends that impact the business.
- Analyze competitor activities and customer preferences to recommend adjustments to sales and marketing strategies.
- Collaborate with management to develop strategies to capitalize on emerging market opportunities.
- Provide insights and feedback to enhance product offerings based on market and customer demands.
Qualifications and Skills
- Bachelor’s degree (open to all nationalities)
- Minimum 3-5 years of experience in sales and operations within the retail industry, preferably in Oman.
- Proven experience in managing teams, preferably within a multi-branch setup.
Technical Skills
- Proficient in sales management and task scheduling tools.
- Ability to interpret sales data and operational reports to drive improvements.
- Market Knowledge:
- Comprehensive understanding of the Oman retail market, customer preferences, and competitive landscape.
Soft Skills
- Strong leadership abilities with a track record of motivating and leading teams.
- Excellent problem-solving skills, especially in high-pressure situations.
- Exceptional communication skills for effective interaction with teams, customers, and management.
- Adaptability and resilience to handle the dynamic retail environment.
Personal Attributes
- Detail-oriented, with a focus on maintaining high standards across all branches.
- Customer-centric, with a commitment to delivering outstanding service.
- Driven and results-oriented, with a passion for exceeding sales targets.
Benefits
- Competitive salary based on experience and market standards.
- Performance-based bonuses and incentives.
- Opportunities for career growth within the company.
- Comprehensive health and wellness benefits.
- Submit your CV to digitalexpert@alharamainper … / +968 9667 6502
