Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company DHL Global Forwarding has an opening for a System Coordinator in Doha, Qatar.
Join us in connecting people and improving lives!
In this System Coordinator position
Support administration of customer operations plans and processes to deliver efficient logistics processes
Receive, execute and update orders via the system for assigned orders
Execute shipping verification, pricing verification and invoice verification as well as generating and distributing customer reports
Report and manage exceptions/ issues assigned by other functions or directly from customer
Record information into a database or other computerized system to maintain up-to-date stock records, retrieve stored information, place/ update orders, input customer feedback and respond to enquiries such as inventory levels/ delivery schedules
Promptly support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
Promptly respond to customer enquiries and understand customer requirements
Collaborate with customer service, warehouse clerks, inbound/ outbound dispatcher and cartage driver to resolve issues, ensure service quality and timelines
Maintain customer contact, identify upselling opportunities and follow up on common problems
Comply with operating standards and procedures to provide superior customer service
Identify and resolve recurring issues and suggest modifications related to customer operations work methods focusing on increasing effectiveness and efficiency
May provide functional guidance, advice or training to less experienced positions
Now, here is what we need from you!
Education Level
Bachelor’s Degree or equivalent experience/qualification
Experience Level
more than 2 years
We offer:
Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
