Customer Success Associate vacancy in Kuwait

What you’ll do

• Drive engagement of 50+ operators of delivery-only businesses (i.e. customers) across the Kuwait serving as a strategic advisor, and ensuring their happiness, profitability, growth and retention.
• Systematically identify opportunities for customer growth and expansion within and outside our infrastructure, leveraging up-to-date industry knowledge.
• Develop and maintain tools and reports that are shared with customers and contribute to the growth of their businesses.
• Develop and maintain tools, reports and datasets that improve the operational efficiency and productivity of the internal team. 
• Closely collaborate with internal teams to communicate the health of the customers’ portfolio, enabling the business to make more informed decisions.
  

What we’re looking for

• 3-5 years of Customer Success experience
• Industry experience in the FoodTech market 
• A proven track record of developing revenue-driven strategies that enhance customer retention while driving overall business growth.
• Someone resilient, who sees challenges as stepping stones to success and thrives in a dynamic environment.
• Arabic and English language skills are a prerequisite. You must be fluent in Arabic and English. Relationship building is key, as we seek a candidate who can foster strong, lasting connections with both clients and team members.
• Customer obsession is a must, with a dedication to going above and beyond to ensure our clients’ satisfaction.
• Data-driven problem-solving is a crucial skill, as we rely on data to make informed decisions and drive innovation. 
• We expect analytical excellence, with a keen eye for detail and the ability to turn data into actionable insights. You should be incredibly well organised (Prince2 or PMP qualifications desirable)