About the Job:
An exciting opportunity has arisen for a Guest Service Executiveto join Jumeirah Muscat Bay. The main duties and responsibilities of this role include:
- Efficiently handle guest check-ins and check-outs, ensuring a smooth and accurate process while providing a warm and welcoming experience.
- Address guest inquiries and requests promptly and professionally, providing information about hotel services, amenities, and local attractions.
- Allocate rooms based on guest preferences and availability, ensuring that special requests and requirements are accommodated.
- Resolve minor guest complaints and issues effectively, escalating more complex concerns to higher-level staff when necessary.
- Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.
- Maintain clear and effective communication with other hotel departments to coordinate guest requests and ensure timely service.
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Previous Hotel Experience (through studies or work experience) in a 5 star hotel
- Some Computer Knowledge, i.e. basic experience with windows, internet explorer and word
- Previous Front Office Experience
- Previous Experience in Opera
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:
- Access to Learning & Development programmes and clear career pathways.
- Opportunities for internal mobility within our global network.
- Colleague discounts on food, beverage and hotel stays worldwide.
- Health care and insurance benefits.
- Locally competitive salary.
- Locally relevant benefits as determined by the property.
